Any order placed from Riyadh will be delivered within 24 hours, excluding public holidays.
Orders placed during holidays will be dispatched in the next working day.

All orders placed from outside of the city of Riyadh will be delivered within 2 to 3 working days, excluding public holidays.
Orders placed during holidays will be dispatched in the next working day.

Orders placed by the customer will be shipped to the delivery address listed by the customer.
O100° cannot be held liable for orders that cannot be delivered due to incorrect delivery information. The company provides a delivery service throughout the Kingdom of Saudi Arabia.

O100° guarantees to inform the customer by email when their order is shipped.

In addition, to track the order, the customer can sign into their account and go to "My Account", then click on the "My orders" section.

Customers should note that there is no delivery tracking service for the 24 hours following the order being placed, as the order is initially handled by a distribution platform. After this time, the Customer can track the delivery of their parcel directly on the website of the carrier, chosen at the time of placing the order.

Beauty, fragrances, candles, cosmetics, hair care, and body care cannot be returned.